Return policy
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The return procedure is very simple: you have 14 working days from the day you received your shipment to request a return.

Simply send an email to publishinghouse@worldhealthacademy.eu with a photo of the product(s) you wish to return. Our customer support team will review the photos and either approve or decline your return request. If approved, they will reply with all the necessary information for returning the package.

On June 13, amendments to the Consumer Code (Legislative Decree 206/2005) introduced by Legislative Decree 21/2014 implementing Directive 2011/83/EU came into force.

Information about returns:

In accordance with the Terms and Conditions of Sale, we only accept returns of products whose packaging or protective film has not been opened or tampered with, and refunds will only be issued if the returned goods are intact, unused, and complete with their packaging. The product must be in perfect condition, accompanied by its original packaging, complete with any outer wrappings and accessories (if any).

The return of skincare and makeup products without protective film (even at the time of sale) will not be permitted. For hygiene reasons, the product must not have been used or opened in any way.

If these conditions are not met, we will unfortunately be unable to accept the return request

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Shipping costs will be entirely borne by the customer. If a refund is chosen, it will be issued within fourteen days of the shipment being physically handed over to the courier.

* Finally, please note that the maximum number of pick-ups that can be booked at our expense is 1.
If this is not successful, you can return the goods yourself at your own expense by sending them to the following address:

Viale Dante Alighieri 23
MONTECATINI TERME 51016 - IT
Phone: +39 3882558044
As soon as we receive your return, we will proceed with the refund.

Alternatively, only in the case of a refund, we are available to book a second pickup attempt. This amount will be deducted from the amount to be refunded.